We will always try to resolve any issue with you during and after your purchase. If you have any concerns about your order please contact us - we will always try our best to make you happy!
Kristy + Tommy
The Medium Control
Owners / Designer / Printers / Customer Service / Humans
We do our very best to ship all orders within 2-4 business days. However, if you need something sooner please let us know and we can usually make it happen!
All orders 13-ounces and under will be shipped via USPS First Class mail. These orders usually arrive within 2-5 mailing days after shipment. All orders over 13-ounces will be shipped via USPS Priority Mail. These orders usually arrive within 2-3 mailing days after shipment. Express mail is available upon request.
International orders 4-pounds and under (most of our goods) are shipped via USPS First Class International mail. These orders usually arrive within 10-20 mailing days after shipment. All orders over 4-pounds will be shipped via USPS Priority mail. These orders usually arrive within 6-12 mailing days after shipment.
NOTE: These timeframes are approximations based upon our shipping experience. However, sometimes your order may take longer if it is delayed by customs. Sorry, we can't live close to everybody!
IMPORTANT: Medium Control cannot be responsible for custom duties, import tariffs, taxes, and fees. Please be aware that you may be required to pay these additional charges when the package reaches your country.
LOST ORDERS AND/OR INCORRECT ADDRESS
We ship all domestic orders with "Delivery Confirmation" service to your shipping address. If an item becomes trackably lost in the mail we will replace or refund the item, subject to availability, at our expense. However, if an item is shown as "Delivered" by USPS, we are unable to replace that item or provide a refund as "Delivered" status serves as guaranteed confirmation and receipt. However, with all that being said if you believe your order has been lost and/or delivered to an incorrect address please let us know.
EXCHANGE / RETURN PROCEDURE
We hope you happy with your goods but if your not then please notify us either by email ("firstname.lastname@example.org") of your intent to exchange / return the goods.
EXCHANGE PROCEDURE: Please notify us 72 hours after receiving the goods of your intent to exchange. All returns/exchanges must be verified by us via email before the item is mailed back. The return exchage shipping charge is paid for by you and we pay to ship the exchange item back to you. All exchanges items must be sent back within 14 days from the initial email communication.
RETURN PROCEDURE: Please notify us 72 hours after receiving the goods of your intent to return. All returns/exchanges must be verified by us via email before the item is mailed back. You must pay the return shipping cost. A refund will be issued ONLY for your the purchase price, your original shipping charge will NOT be refunded. All returns must be sent back to us within 14 days from the initial email communication.
NOT ACCEPTABLE EXCHANGE / RETURN ITEMS:
1. Limited edition prints
2. Garments worn and/or washed are not acceptable returns. Shrinkage due to washing is not a defect and is not an acceptable return.
3. Backpacks or Bags used and/or worn.
4. Items in your possession for longer than 14 days.
PO Box 3422
Duluth, MN 55803